Frequently Asked Questions
What is your
cancellation/LATENESS policy?
All American Mortals stylists work completely on commission, so out of respect for their time and livelihood, we adhere to the following policy:
Color appointments or special services like Keratin, Cezanne, or Extensions require 2 days notice before the time of appointment.
Haircut or styling services require 1 days notice before the time of appointment.
Arriving over 15 minutes late for an appointment will be considered a cancellation.
Violations of the cancellation policy or “no-show” appointments will be charged 50% of the cost of the service.
How do I
reschedule my appointment?
Appointments may be canceled or rescheduled online up to 48 hours before your appointment time. Within 48 hours you must call the salon.
How much should I tip?
Who should I tip?
Obviously, any gratuities are completely at your discretion, but are certainly appreciated. That being said, it is customary to leave 20% for stylists and $5-$20 for assistants/apprentices, depending on their level of involvement in the process.
What’s the parking situation?
On street metered parking as well as a garage and lot on the 700 block of Chestnut.
How much will my color cost
do I need a consultation?
Please refer to our Services page for our base prices for all services. When booking, you will see that prices do vary stylist to stylist. All prices are subject to change, but should be made clear before the service begins.
If this is your first visit, fill out our consultation form HERE