Frequently Asked Questions

What is your

cancellation/rescheduling/LATENESS policy?

All American Mortals stylists work completely on commission, so out of respect for their time and livelihood, we adhere to the following policy:

  • Color appointments or special services like Keratin, Cezanne, or Extensions require 2 days notice before the time of appointment.

  • Haircut or styling services require 1 days notice before the time of appointment.

  • Arriving over 15 minutes late for an appointment is considered a cancellation/no show.

Violations of the cancellation policy or “no-show” appointments will be charged 50% of the cost of the service.

How do I

reschedule my appointment?

You are able to cancel or reschedule appointments online through your account on the website up to 48 hours before your appointment time. Within 48 hours you must call the salon.

how do i leave gratuity?

How much should I tip? 

Who should I tip?

Obviously, any gratuities are completely at your discretion, but are certainly appreciated.  That being said, it is customary to leave 20% for stylists and $5-$20 for assistants/apprentices, depending on their level of involvement in the process.  We accept gratuities via Cash or Venmo. Gratuities are not able to be added to service or product transactions.

What’s the parking situation?


On-street metered parking is available all around us…when it’s available!

We also offer Validation that brings the parking cost to $13.35 for up to 3 hours at the following locations:

GARAGE: 733 Chestnut St.

OPEN LOT: Market St. Between 8th and 9th (Entrance on 8th or 9th between Market and Chestnut)

  • When using the garage or lot, cameras identify your license plate at entrance and exit.

  • Once parked, begin your session using one of the QR codes posted throughout both locations.

  • When your session has been started, we can validate your parking at our front desk.

  • At this point you’re ready to drive to the exit where the gate will lift, your parking payment will process and you’re ready to show the world how great your hair looks.

How much will my color cost

do I need a consultation?

Please refer to our Services page for our base prices for all services.  When booking, you will see that prices do vary from stylist to stylist.  All prices are subject to change, but should be made clear before the service begins.

If this is your first visit, fill out our virtual consultation form HERE